Q1: Are you manufacturer or trading company?
A1: We are real factory of rhinestone. Most of Trading company buy from us and resell.
We also trading some other products. because sometimes customers place orders for our product, but they also need another items. They requested us to purchase other products, so we have established good connections with many other product factories. One stop shopping will also provide customers with a better experience.
Q2: How about the sample policy?
A2: We can provide free samples but charge for express or you can offer us your courier account.
Q3: Do you have MOQ requirement?
A3: Most of our products in stock, so we accept small order quantity.
Q4: Can you provide a discount for a bulk order?
A4: Yes, we provide discounts for bulk orders. VIP customers have vip price.
Q5: How can I make the payment for my orders?
A5: We accept T/T, Western Union, Paypal, Money Gram, Wechat, Alipay, Alibaba payment link and so on.
Q6: What is the delivery time?
A6: Normally in stock items 1-5 days, customized order 5-10 days after receive your payment. But different products and your order time can also affect the delivery time.
Q7: Can I get Free color card?
A7: If you are a new customer, we will charge a color card fee because all of our color cards are handmade, and it takes about 1.5 to 2 hours to make a color card. In addition to the cost of the materials, the labor cost more higher.
But when you reach the certain order amount, we will refund the color card fee to you.
Q8: Do you provide customized packing?
A8: Yes, we do. The additional fee of the customized packing, such as custom logos, packing quantity, label, etc, will be added to the order.
Q9: Are custom colors available? Can I customize my own colors?
A9: Yes. We can custom colors for you, If you could provide us with samples, it would be better for us to do it.
Q10: Do you have mix bag?
A10: Yes. We have. We can package the products according to your needs.